0800 014 8774
Mon-Thu 8am-7pm
Fri 8am-5:30pm (exc. Bank Hols)

Frequently asked questions

 

 

What do we do when we return?

It’s simple. Just ring the chauffeur hotline number once you’ve collected your luggage. If you didn’t check-in any hold baggage, you can ring us once you’ve cleared security. You’ll find the chauffeur hotline number on the booking confirmation email you were sent.

What do we do on arrival?

Ring the chauffeur hotline number when you are roughly 20 minutes away from the airport. You’ll find the phone number on the confirmation email you received shortly after you booked with us. If you’re running late or early, it’s important to give us as much notice as possible so we ensure we’re there when you arrive.

Are your chauffeurs fully insured to drive my vehicle?

Yes of course. All our Heathrow valet parking chauffeurs are covered by specialist insurance which allows them to drive any vehicle.

Does Stress Free Parking Heathrow offer any car wash or valeting services?

Yes - and while you’re away it’s the ideal time to have your car restored to its former glory. At Heathrow we currently offer the following:

  • Hand car wash - available at the time of booking
  • Optional valet upgrades - available for booking on arrival

How does Stress Free Parking know when I’m due to land?

Our Heathrow Meet & Greet team have access to live departure and arrival information for Heathrow Airport right around the clock. We constantly monitor the progress of flights and will be aware of when you land.

What if my flight is delayed or re-directed?

We track all flights and will be aware of any delays or re-directions even before you are. Our operations run from 4.30am to midnight so someone will be available to return your car whatever time you arrive back to Heathrow.

Where can I find the chauffeur hotline number?

When you book our Heathrow valet parking, you’ll be sent a confirmation email containing the phone number you need to ring as you approach the airport. This is the same number that you’ll need to ring when you land back in the UK.

Why is Meet & Greet parking more expensive and what are the benefits?

  • It’s the most convenient way to get to and from Heathrow
  • You’ll save an average of an hour over other types of parking or using public transport
  • No dragging luggage or tired children on and off shuttle buses
  • No driving round and round looking for the right car park
  • Drive straight to the departure terminal in your own car
  • Your car will be waiting for you outside the arrivals when you return
  • Optional car wash and valet services available.

Still puzzled? Send us your question...

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The purchase area of the Stress Free Airport Parking website is secure - this means we use industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details.

Information passed between your computer and our Web site cannot be read in the event it is intercepted by someone else.

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